Cancellation, Lateness, GDPR Policy, Cookie Policy and Terms & Conditions

SALON CANCELLATION AND LATENESS POLICY

If you must cancel or re-book your appointment, we respectfully request you do so as soon as possible, at least 2 hours prior to your booking.

Please note that if you are over 4 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made.

We value your time and feel that it is fair to honour the same policies we hold to all of our clients. Should we need to cancel on a client due to unsafe weather conditions, power outages or other unforeseen events with less than 24 hours notice, we will do all we can to reschedule your appointment in a timely manner.

With respect,

Beach House Tanning Shop LTD

Welcome to the Beach House Tanning Privacy Notice

This Privacy Notice is designed to help you understand everything you need know about the what, why and how’s of our data gathering and processing operations, and what your legal right are.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.

Beach House Tanning takes its responsibility of protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using any of the details below.

Who are we?

We are Beach House Tanning, a private limited company registered in England at Unit 2 52-54 Camden Road, Tunbridge Wells, Kent, TN1 2QD (07640748). In this document Beach House Tanning will sometimes be referred to as “we”.

What kind of personal data might we ask you to provide?

Beach House Tanning will only ever ask for personal data if it is required for a specific purpose; with that in mind we have created a full list of all the kinds of personal data that we may ask you to provide in order to achieve those purposes. The kind of personal data we may collect are:

✓ Job applicant

Name, address, telephone, email, work and education history.

✓ Customer/ Client/ End user/

Candidate

Name, address, telephone, email, job title, health information, fingerprint (quick access), date of birth.

✓ Prospect

Name, telephone, email.

✓ Professional contact

Name, address, telephone, email, job title.

✓ Supplier

Name, address, telephone, email, job title.

Why do we collect personal data?

We will use personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.

Our data processing activities conducted on the lawful basis of ‘legitimate interests’ are:

To provide you with goods and services you are looking for
To send notifications on subjects you have subscribed to, or otherwise

asked us to keep you informed of
To improve the quality of the services we offer, and to better understand our customers needs by requesting feedback, or requesting you review the services we have provided, or we may send survey forms that we ask you to complete
To notify you of any changes to the goods and/or services we provide, or have provided, that may affect you
To allow us to understand the scale and range of our customer base; for statistical analysis and market research
To recognise when customers re-engage with our services
To allow us to support and maintain our products in active service
Improve website so content is delivered more efficiently
To enhance the security measures in place that protect data we are responsible for
To investigate any insurance claims
We may also process your personal data in order for Beach House Tanning to

comply with our various legal obligations; this may include:

Providing for financial commitments between us and yourself, or to relevant financial authorities
Complying with industry regulatory requirements and any self-regulatory schemes
Carrying out required business operations and due diligence; e.g. administration, security, reorganisations, investment or corporate/asset sales
Cooperating with relevant authorities for reporting criminal activity, or to detect ant prevent fraud

Where we process special categories of personal data, other than where we have your consent to do so we shall be processing this data on one or more of the following lawful basis:

It is necessary for the establishment , exercise or defence of legal claims or whenever courts are acting in their judicial capacity

Who will we share your information with?

In order to achieve the above stated purposes for which we process your personal data, we may need to share your personal data with various third-party service providers who act as data processors.

We may share your personal data with third party organisations acting as data controllers or with specific individuals, groups or other organisations who act as neither data controllers nor data processors, but only where we are either legally require to do so by law or where doing so is necessary to achieve the intended stated purpose of processing the data.

In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as part of the general business data to the relevant parties.

Where is my data going to be stored?

Beach House Tanning will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation (GDPR).

We may be required to transfer your personal data to organisations who intend to transfer the data outside the EU. Where such transfers of data take place, we shall ensure that contracts are in place between the parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

How long will we keep your data for?

We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.

For determining when personal data should be erased we shall take into consideration the amount of and sensitivity of the personal data we have, the amount of harm that could be caused by a data breach, the benefits of the purposes the data is being used for any legal requirements that we are bound to.

You may request that we erase your personal data at anytime, though in cases where there is a remaining relevant or legal reason why we are required to keep the data we may opt to restrict the amount of processing being conducted to what is absolute necessary in line with your legal rights in order to minimise the impact the processing will have.

Where the lawful basis of our processing is based on protection of vital interests and insofar any relevant health and safety obligations apply, Beach House Tanning will retain your personal data for 40 years.

What are cookies?

Cookies are a small piece of data sent from a website that is stored in the users web browser to remember information the next time the user returns to that website.

Cookies are used so that we can improve our service for you with examples like:

remembering information you have entered or items you have added to you a shopping cart, so you don't need to keep entering the information
looking at how you navigate through the website to make sure the layout meets you needs
remembering your social media information so you can interact with the website

Third-party cookies (cookies set by other websites through this site)

Name of cookie reason for use of cookie description:

_utmaAnalyticsUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

_utmbAnalyticsUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

_utmcAnalyticsNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

_utmzAnalyticsStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

_utmvAnalyticsUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Terms and Conditions:

REFUNDS

Refunds are only available for medical conditions upon receipt of a valid medical certificate. All requests must be in writing or via email.

PAYMENT

We accept cash and all major credit and debit cards. We apologise but we do not accept checks.

EXPIRATION OF GIFT CARDS, SESSIONS AND MINUTES

Expiration of gift cards, courses and sessions are valid for 12 months from the date of purchase.

CLIENT LOTION STORAGE

We cannot be held responsible for customer lotion storage facility.

LOSS OR DAMAGE FOR CLIENT PROPERTY

Please note that Beach house tanning shop cannot accept any responsibility for any loss or damage to clients property whilst on the premises.

UNLIMITED SUNBEDS

The course starts on a day of purchase and lasts 31 days
Maximum 12 minutes per day
Maximum 1 visit per day
Only to be used by the purchaser